Complaints Procedure
Pharmacy comments, suggestions and complaints
Pharmacy Comments, Suggestions & Complaints Procedure
This pharmacy has a positive attitude to receiving comments, suggestions or complaints from people. We wish to offer people an explanation for any concern they have and use feedback constructively to improve the services provided by the pharmacy. The pharmacy complaints and comments procedure aims to:
- Provide the fullest possible opportunity for investigation and resolution of a complaint, that satisfies the person while being scrupulously fair to staff;
- Ensure prompt response and quick resolution of complaints;
- Focus on making improvements in service delivery in response to suggestions, compliments and complaints rather than apportioning blame among staff;
- Ensure that patients are aware of how to make a suggestion or complain or pass on a compliment; and
- Encourage staff and pharmacists to listen and talk with those who have a complaint or compliment.
Complaints Manager
All staff and pharmacists will be happy to receive complaints and comments from patients and customers and to assist with investigating complaints.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our pharmacist will be happy to provide you with further information.
In addition, the pharmacy has designated: Tanzil Ahmed as the Complaints Manager who has overall responsibility for dealing with complaints.
He can be contacted at: [email protected]